Shipping and Delivery Policy

Effective date: 7 August 2026

This Shipping and Delivery Policy applies to orders placed through wtfevryday.com. WTF EVRYDAY is operated by Witness the Fitness Pvt. Ltd. We ship products sold by WTF EVRYDAY and may also facilitate fulfilment by authorised third-party sellers, brands, warehouses or logistics partners.

1. Delivery coverage

We currently deliver to serviceable addresses in India. Availability depends on the delivery postcode, product category, seller, package dimensions, weight, dangerous-goods restrictions, COD coverage and courier network. A product may be available for prepaid delivery but not COD, or may be unavailable in certain locations.

International delivery is not offered unless an international destination and shipping option are expressly available at checkout. We do not recommend using freight-forwarding addresses unless specifically supported, because loss, customs, warranty and return handling beyond the original delivery address may not be covered.

2. Order processing

• Orders are ordinarily processed after payment authorisation or valid COD confirmation.
• Standard orders are usually prepared within 1–3 business days, subject to stock, seller acceptance, verification and operational conditions.
• Orders placed after the daily processing cut-off, on Sundays, public holidays or during sale peaks may begin processing on the next business day.
• Personalised, made-to-order, bulky, imported, preorder, backorder, marketplace or installation products may require additional processing time disclosed on the product page or communicated before dispatch.
• Processing time is separate from courier transit time unless the checkout estimate expressly combines them.

3. Standard delivery estimate

For standard serviceable orders, the usual estimated delivery period is 3–7 business days from confirmed order processing. The delivery estimate displayed at checkout, on the product page or in tracking information is the most relevant estimate for that order.

Estimates are not absolute guarantees unless expressly described as guaranteed. Actual timing may vary because of postcode, distance, seller location, split fulfilment, stock transfer, address verification, courier capacity, weather, public holidays, strikes, regulatory checks, natural events or other circumstances outside reasonable control. Mandatory remedies for material delay remain available under applicable law.

4. Shipping charges and free shipping

• Standard shipping is currently ₹49 for eligible India orders below the free-shipping threshold.
• Eligible orders of ₹599 or more currently receive free standard shipping.
• The final charge shown at checkout controls because special categories, remote areas, bulky goods, seller-specific fulfilment, expedited service or promotional campaigns may carry different charges disclosed before payment.
• COD fees, handling, installation, assembly or other optional service charges are shown separately before order completion where applicable.
• If a discount reduces an order below the free-shipping threshold, free-shipping eligibility is calculated using the value shown at checkout.

5. Marketplace and seller-fulfilled orders

Products offered by third-party sellers may ship directly from the seller or an authorised fulfilment centre. Seller identity should appear on the product page, order record or tax invoice. Seller-fulfilled products may have different dispatch locations, packaging, courier partners and timelines.

WTF EVRYDAY may coordinate tracking, delivery support and grievances. The seller remains responsible for lawful fulfilment, product conformity, invoice obligations and information it provides. We will not use marketplace status to obstruct a valid delivery complaint or consumer remedy.

6. Split shipments and multiple packages

• An order containing products from different sellers, warehouses or categories may arrive in separate packages and on different dates.
• You may receive multiple tracking numbers. A “delivered” status for one package does not mean the entire order has been delivered.
• Shipping charges displayed at checkout apply to the order as shown; we will not add an undisclosed charge merely because we split fulfilment.
• If part of an order is cancelled or unavailable, the remaining items may still ship. We will refund the cancelled portion and any related charge that must be refunded.

7. Preorders, backorders and made-to-order products

A preorder, backorder or made-to-order listing should disclose the expected dispatch window. Dates may change because production or inbound supply can change. If a material delay occurs, we will communicate an updated estimate and provide cancellation or another remedy where required by law or the stated offer.

8. Bulky equipment, installation and special handling

• Large fitness equipment, furniture, heavy weights or other oversized goods may use surface freight or specialist delivery and may require extra transit time.
• The product page or checkout may disclose floor-delivery limits, lift access, doorway dimensions, installation, assembly, appointment scheduling, serviceable postcodes and special charges.
• You are responsible for confirming that access routes, doorways, lifts and installation spaces are suitable. Contact us before ordering if dimensions or access are uncertain.
• Do not assemble or install visibly damaged equipment until the issue is documented and reported.
• Installation or assembly is included only when expressly stated. Courier delivery personnel are not automatically authorised installers.

9. Cold-chain, perishable and temperature-sensitive goods

If we introduce products requiring cold-chain, controlled temperature or limited delivery windows, the product page will state the applicable coverage, storage and receipt requirements. A customer should not consume a product that arrives outside its safe condition, visibly spoiled, leaking, tampered with or otherwise unsafe. Report the issue promptly with relevant evidence.

10. Address and contact information

• You are responsible for providing a complete and accurate name, mobile number, email address, building or house number, street, landmark, postcode, city and state.
• Address changes are possible only before the order is locked for fulfilment and only if the new address is serviceable. Contact us immediately; a request is not confirmed until accepted.
• We cannot guarantee rerouting after dispatch. A carrier may treat a reroute as a new shipment or return the parcel to origin.
• Do not include card details, passwords, OTPs or unnecessary sensitive information in delivery instructions.

11. COD verification

• COD may require confirmation by OTP, call, SMS, WhatsApp or another reasonable method before dispatch.
• COD availability may depend on product, value, postcode, seller, customer history and courier support.
• High-value, customised, bulky or risk-flagged orders may require partial or full prepaid payment where disclosed before dispatch.
• Repeated unjustified refusal may result in reasonable COD restrictions. This does not affect the right to reject a visibly damaged, tampered, wrong or materially delayed shipment.

12. Tracking

When available, tracking information is sent by email, SMS, WhatsApp, customer account or the order-status page. Tracking may take up to 24–48 hours after dispatch to show the first carrier scan. A carrier’s scan is operational evidence but is not conclusive where a genuine delivery dispute exists.

For tracking help, contact store@wtfevryday.com or +91 90906 39005 with the order number. We will never ask for a UPI PIN, card PIN, password or OTP to provide tracking or a refund.

13. Delivery attempts

• The courier may call or message the recipient and may make more than one delivery attempt depending on its process.
• Ensure that an authorised person is available and that access, security and entry instructions are accurate.
• The courier may request an OTP, signature, identification or proof of delivery. Share a delivery OTP only when you are physically receiving the correct parcel, unless the carrier’s lawful process clearly states otherwise.
• Do not share a delivery OTP in advance merely because a caller says it is needed to “schedule” delivery.

14. Inspecting the parcel at delivery

Before accepting a parcel, inspect the outer package for obvious crushing, leakage, tearing, opened seals, retaping, mismatch or other visible tampering. Where the courier permits, record the condition and refuse a parcel that is visibly unsafe, severely damaged, tampered with or clearly not intended for you.

If the issue is discovered after acceptance, keep the parcel, shipping label, invoice, inner and outer packaging, product, seals, serial or batch number and accessories. Report it under the Cancellation, Return, Exchange, Replacement and Refund Policy. An unboxing video is helpful but is not an absolute condition for a valid complaint.

15. Proof of delivery and “delivered but not received”

If tracking says “delivered” but the parcel was not received:

• check with household members, reception, security, neighbours and any designated safe place;
• confirm that the delivery address and phone number on the order are correct; and
• contact us promptly, preferably within 48 hours of the delivery scan, so the carrier can investigate while records are recent.

We may review GPS, call logs, OTP or signature data, delivery photographs and carrier records. These checks will be applied fairly and will not be used to reject a genuine non-delivery claim.

16. Lost, damaged, tampered, wrong or incomplete shipments

• If a prepaid shipment is confirmed lost in transit, we will arrange replacement or refund as appropriate.
• If a product arrives damaged, tampered with, wrong, incomplete, expired or unsafe, stop use and report it within the time and process stated in the Return and Refund Policy.
• For a split shipment, confirm all tracking numbers before reporting missing items.
• Where the issue is attributable to us, the seller or logistics partner, approved replacement or return shipping will not be charged to the customer.

17. Delays

Tracking may be delayed by weather, natural disaster, public disruption, carrier capacity, remote-area movement, regulatory restrictions, security checks or force majeure. We will use reasonable efforts to provide updated information and pursue the carrier or seller.

If delivery is materially later than the stated schedule and the delay is not protected by a lawful force-majeure exception, the customer may request the remedy available under applicable law and our Return and Refund Policy. A delay clause does not permit indefinite retention of payment for an order that cannot be fulfilled.

18. Failed delivery and return to origin

A shipment may be returned to origin if the address is incomplete or incorrect, the location is unserviceable, the recipient is unavailable after reasonable attempts, required verification is not completed, the parcel is refused without an eligible reason, or the carrier cannot obtain lawful access.

• We may contact you to verify the reason and determine whether reshipment is possible.
• For failure attributable to the customer, reshipment may require payment of actual additional shipping charges and any refund may be reduced by reasonable forward and return costs to the extent disclosed and permitted by law.
• No deduction applies where non-delivery or refusal resulted from our or the seller’s error, visible damage or tampering, wrong shipment, material delay, a safety concern or another legally protected reason.

19. Customer-requested hold, reschedule and reroute

Carrier options vary. A request to hold, reschedule or reroute is not guaranteed and may change the delivery estimate or incur a disclosed carrier charge. We are not responsible for spoilage or loss caused solely by a customer-requested delay after explaining the material risk, subject to applicable law.

20. Delivery fraud and safety

• Pay COD only through the authorised collection method and request or retain the available receipt.
• Do not transfer money to an unknown personal account because someone claims a delivery fee is due.
• We do not ask for UPI PINs, card PINs, passwords or OTPs to release a shipment, process a refund or update an address.
• Report suspicious messages or calls that misuse the WTF EVRYDAY name.

21. Contactless and unattended delivery

Where a customer or carrier requests contactless, reception, security-desk or safe-place delivery, responsibility will be assessed based on the instruction, proof of delivery and applicable law. We recommend receiving valuable, perishable, fragile and tamper-sensitive goods in person.

22. Taxes, invoices and documentation

Applicable tax and invoice information is provided with the order or electronically. For marketplace orders, the seller identified on the invoice is responsible for its invoice and statutory seller disclosures. Contact us promptly if legally required invoice details are missing or incorrect.

23. Changes to this policy

We may update this policy for new categories, sellers, logistics services or legal requirements. The version displayed or communicated at the time of purchase ordinarily governs that order. Changes will not be applied retrospectively to reduce an accrued consumer right.

24. Contact and grievance support

Customer Support / Grievance Redressal
Witness the Fitness Pvt. Ltd.
A Block, Sector 9, Noida, Uttar Pradesh 201301, India
Email: store@wtfevryday.com
Phone: +91 90906 39005

We aim to acknowledge consumer grievances within 48 hours and resolve them within 30 days of receipt, subject to receiving information reasonably required for investigation.