Cancellation, Return, Exchange, Replacement and Refund Policy

Effective date: 21 August 2026

This policy applies to products and services purchased directly through wtfevryday.com (“Website”). The Website and WTF EVRYDAY brand are operated by Witness the Fitness Pvt. Ltd. (“WTF EVRYDAY”, “we”, “us” or “our”).

WTF EVRYDAY may sell several categories, including health supplements and nutraceuticals, food and other consumables, personal-care products, apparel, footwear, fitness accessories, equipment, electronics, digital products, services, memberships, subscriptions, gift cards, bundles, and products offered by third-party sellers. Return eligibility therefore depends on the product category, condition, reason for return, and any product-specific terms disclosed before purchase.

This policy is designed to protect product safety while complying with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, applicable food-safety requirements, and other applicable Indian law. Nothing in this policy excludes or limits a right or remedy that cannot lawfully be excluded. Product-specific terms may impose additional restrictions where lawful and disclosed before purchase. No product page, advertisement or support communication creates a trial or satisfaction guarantee for ingestible products unless it is expressly approved in writing and incorporated into this policy. As of this effective date, WTF EVRYDAY offers no taste, suitability, change-of-mind, trial or satisfaction return for ingestible products. Nothing in this policy limits a mandatory legal right.

1. Quick category guide

Category	Change-of-mind return	Wrong, missing, damaged, defective, expired, unsafe or misdescribed product
Health supplements, nutraceuticals, protein powders, vitamins, food, beverages and ingestible consumables	Not accepted for taste, preference, suitability or change of mind, including sealed or unused products	Report within 7 days of delivery; replacement after verification, or another remedy including refund where replacement is unavailable or applicable law requires. Latent safety or quality concerns should be reported promptly after discovery
Cosmetics, skincare, grooming, intimate-care and other hygiene-sensitive products	Accepted within 7 days only if completely unused, unopened, sealed and in resaleable condition, unless marked non-returnable	Report within 7 days; opened products remain eligible where the complaint concerns defect, safety, contamination, tampering or non-conformity
Apparel and soft goods	Return or size exchange within 7 days if unworn, unwashed, unaltered, stain-free, odour-free, with tags and original packaging	Report within 7 days; replacement, exchange or refund after verification
Footwear	Return or size exchange within 7 days if only tried indoors, with no wear, dirt, creasing or sole damage, and returned with the original box and tags	Report within 7 days; replacement, exchange or refund after verification
Fitness accessories and non-electronic equipment	Return within 7 days if unused, unassembled, uninstalled and complete with packaging, manuals and accessories; heavy or bulky products may have product-specific terms	Report visible damage or missing parts within 7 days; manufacturing defects are handled under this policy and any stated warranty
Electronic or battery-operated products	Not accepted after seal opening, activation, pairing, registration, installation or use, unless a product page expressly states otherwise	Dead-on-arrival, wrong, damaged or incomplete items must be reported within 7 days; later defects follow the manufacturer or seller warranty
Personalised, customised, made-to-order or engraved products	Not accepted	Eligible if wrong, damaged, defective or materially different from the approved specification
Digital goods, downloadable content, activated licences, redeemed vouchers, completed consultations or consumed services	Not accepted after delivery, download, activation, redemption or performance begins	We will correct access or delivery failures, duplicate charges, or material non-conformity and provide any remedy required by law
Gift cards and store credit	Not returnable, refundable or redeemable for cash except where required by law	Contact us for non-delivery, duplicate charge or invalid-code issues

2. Order cancellation

2.1 Customer-requested cancellation

• You may request cancellation before the order is dispatched by contacting us with your order number.
• Submitting a request does not itself cancel the order. Cancellation is confirmed only when the order status or our written communication confirms it.
• Once an order is packed or dispatched, cancellation may not be possible. If the logistics provider can stop and return the shipment, an approved refund will be initiated after the returned shipment is confirmed at the origin.
• Customised, made-to-order, digitally delivered or already-performed items may not be cancellable once production, personalisation, activation or performance has begun.
• For recurring subscriptions, cancellation stops future renewals when completed before the applicable cut-off. An order already processed under a subscription is governed by the normal cancellation and return rules.

2.2 Cancellation by WTF EVRYDAY or a seller

We may cancel all or part of an order for reasons including failed or reversed payment, suspected fraud or abuse, pricing or catalogue error, stock unavailability, regulatory or safety restrictions, inaccurate or incomplete customer information, inability to service the destination, seller non-acceptance, or force majeure. Amounts collected for items cancelled by us will be refunded. We may contact you to offer a substitute, but no substitution will be made without your consent.

3. Health supplements, nutraceuticals, foods and ingestible consumables

3.1 Why ordinary returns are restricted

Ingestible products require controlled storage, intact seals, traceable custody and protection from contamination or tampering. Once dispatched, we cannot verify how a product was stored or handled outside the authorised supply chain. For health, hygiene and safety reasons, nutraceuticals, health supplements, protein products, vitamins, minerals, food, beverages and other ingestible consumables are therefore not returnable for change of mind, even if apparently unopened, including where a product appears unopened.

Examples of non-eligible reasons include dislike of taste, texture, aroma, colour or packaging; ordering the wrong flavour, size or product; a change in fitness goal or diet; failure to consult a healthcare professional; or simply no longer wanting the product.

3.2 Protected claims

The restriction above does not apply where the product is wrong, missing, damaged, leaking, broken, tampered with, unsealed, expired, spurious, unsafe, defective, materially different from its description, or not of the characteristics or quantity represented. It also does not remove any remedy available for material delivery delay, except delay caused by force majeure where the law permits that exception.

Please report a visible issue within 7 days of delivery. If a manufacturing, contamination or safety issue could not reasonably have been detected during that period, contact us promptly after discovery and stop using the product. We may request the batch or lot number, manufacturing date, expiry or best-before date, photographs, and details of storage and use so the complaint can be investigated and, when appropriate, escalated to the seller, manufacturer or competent authority.

3.3 Health and usage notice

Health supplements are foods intended to supplement a normal diet and are not medicines. Read and follow the product label, recommended usage, duration of use, allergen information, contraindications, storage instructions and warnings. Do not exceed the recommended usage. Products are not substitutes for a varied diet or professional medical care. If you are pregnant, nursing, under medical supervision, taking medication, have a medical condition, or are purchasing for a child, obtain appropriate professional advice before use. If you experience an adverse reaction, stop use and seek advice from a qualified healthcare professional.

4. Cosmetics, personal care and hygiene-sensitive products

• A change-of-mind return may be requested within 7 days only when the product is unused, unopened, with every seal intact, and in its original resaleable packaging.
• Opened, sampled, patch-tested, used, unsealed or tampered products are not eligible for a preference-based return because of hygiene and contamination risk.
• Taste, fragrance, colour, texture, skin-feel or personal suitability is subjective and is not a defect when the product matches its description.
• Opened products remain eligible for review if the issue is damage, leakage, contamination, tampering, expiry, wrong product, an undeclared discrepancy, manufacturing defect or another legally protected reason.

5. Apparel, footwear and soft goods

• Eligible apparel may be returned or exchanged for size within 7 days of delivery if it is unworn except for a reasonable indoor try-on, unwashed, unaltered, undamaged, free from stains, deodorant, perfume, pet hair and odour, and returned with all original tags, hygiene liners and packaging.
• Eligible footwear must only have been tried indoors and must show no outdoor wear, dirt, sole marks, creasing, stretching or damage. The original shoe box is part of the product and must not be taped or used as the shipping carton.
• Innerwear, socks, swimwear, compression garments, mouth-contact items and other hygiene-sensitive wearables are not returnable after the hygiene seal or package is opened, except for defect, damage, wrong supply or another legally protected reason.
• Size availability is not guaranteed. If the requested replacement size is unavailable, we may offer another product, store credit with your consent, or a refund.

6. Fitness accessories, equipment and durable goods

• A preference-based return may be requested within 7 days only if the item is unused, unassembled, uninstalled, unmarked and complete with serial labels, manuals, tools, hardware, warranty cards, accessories and original protective packaging.
• Items showing sweat, chalk, impact, abrasion, stretching, assembly, installation or other use are not eligible for change-of-mind return.
• Visible transit damage, missing components or wrong supply should be reported within 7 days and before assembly or use wherever reasonably possible.
• For bulky, heavy, installed or special-order equipment, the product page may state a special delivery, inspection, installation or return process. Actual disassembly, installation, pickup and reverse-logistics costs may apply to a customer-preference return if disclosed and permitted by law.
• After the initial return period, manufacturing defects will be handled under the stated manufacturer or seller warranty, without limiting mandatory consumer rights.

7. Electronics, connected devices and battery-operated products

• Electronics are not eligible for change-of-mind return after activation, pairing, registration, data transfer, installation, seal opening where the seal controls product integrity, or use.
• Report dead-on-arrival, physically damaged, incorrect, counterfeit or incomplete products within 7 days. Keep the serial number, IMEI where applicable, accessories and packaging.
• We or the seller may require authorised-service-centre diagnosis for a technical defect. This requirement will not be used to avoid a remedy where the defect or non-conformity is established.
• After the initial replacement period, defects are handled under the manufacturer or seller warranty. Software compatibility, app availability and battery performance are assessed against the specifications disclosed for the product.
• Before returning an eligible device, remove personal data, disable locks, unlink accounts and back up information. We are not responsible for data left on a returned device, subject to applicable law.

8. Personalised products, digital goods, services, memberships and subscriptions

• Personalised, engraved, customised or made-to-order goods cannot be returned for preference or sizing errors where they were produced according to the customer-approved specifications.
• Downloadable content, activated licences, redeemed vouchers, gift cards and fully or partly performed services are non-refundable after delivery, activation, redemption or commencement, except for duplicate charges, access failure, material non-conformity or where applicable law requires otherwise.
• Bookings and consultations may carry a rescheduling or cancellation cut-off displayed at booking. No-show or late-cancellation charges will apply only when disclosed before purchase.
• Membership and subscription cancellation affects future billing; it does not automatically refund a period already started or an order already processed. Any free trial, minimum term, renewal interval and cancellation cut-off shown at enrolment will apply.
• Gift cards and store credit cannot be exchanged for cash or transferred except where required by law. They remain subject to the validity and usage terms disclosed at purchase.

9. Sale items, clearance, bundles, gifts and promotions

• A discount alone does not remove rights relating to wrong, damaged, defective, unsafe, spurious or misdescribed products.
• Items clearly marked “final sale” or “non-returnable” are not eligible for preference-based return, but mandatory legal remedies remain available.
• If an entire bundle, kit, buy-one-get-one offer or promotional order is approved for return, all components, free gifts and promotional items must be returned in their original eligible condition.
• If only one component is affected, we may replace that component or calculate a proportionate refund based on the effective transaction value, not an artificial list price.
• If a free gift is retained when the qualifying product is returned for preference, the disclosed value of the gift may be deducted from the refund to the extent permitted by law.

10. Third-party sellers and marketplace products

Some products may be sold by third-party sellers through WTF EVRYDAY. The product page, order confirmation or tax invoice should identify the seller and may state category-specific fulfilment, warranty and return terms. Where a seller-specific policy is more favourable, it will apply. Where it is less favourable than a mandatory legal right or this Website’s expressly promised protection, the applicable mandatory right or stronger promise will prevail.

For a marketplace claim, we may coordinate communication, evidence, pickup, inspection, replacement and refund with the seller. The seller remains responsible for its product, legal disclosures, authenticity, safety, conformity and invoice obligations. WTF EVRYDAY will not use marketplace status to obstruct a valid complaint and will provide reasonable grievance support.

11. Eligibility conditions for preference-based returns

Where this policy permits a preference-based return, all of the following conditions apply unless the product page states otherwise:

• the request is submitted within 7 days of recorded delivery;
• the product is unused and in the exact eligible condition described for its category;
• all labels, tags, serial numbers, accessories, manuals, certificates, warranty cards, protective materials, gifts and original packaging are included;
• the product was purchased from the Website and the order can be verified;
• the product is not excluded as final sale, personalised, hygiene-sensitive, activated, perishable, digital or otherwise non-returnable; and
• the customer follows the authorised return instructions and does not send an unsolicited parcel.

A preference-based return that fails inspection may be rejected and sent back to the customer, with reasonable shipping charges payable by the customer. This does not apply where rejection would defeat a mandatory remedy for defective or non-conforming goods.

12. How to submit a cancellation, return or product complaint

Email store@wtfevryday.com or call +91 90906 39005. Include:

• order number, customer name, registered phone number and email address;
• product name, variant, quantity and the remedy requested;
• a clear description of the issue and when it was discovered;
• clear photographs of the product, packaging, shipping label, tags or serial number, seal, batch or lot number, and expiry or best-before date where relevant; and
• a short video where it reasonably helps demonstrate leakage, tampering, missing contents, transit damage, functional failure or another issue.

An unboxing video is helpful evidence but is not an absolute condition for a valid claim. We may request additional information reasonably needed to investigate. Keep the product and all packaging until the request is concluded. Do not consume or continue using a product that appears unsafe.

13. Review, inspection and approval

• We may verify the request with the customer, seller, manufacturer, warehouse, payment provider or logistics partner.
• We may arrange reverse pickup, request self-shipment to an authorised address, conduct remote troubleshooting, or require inspection by an authorised service centre depending on the product.
• Do not ship a product without written return instructions. We cannot guarantee receipt or reimbursement for an unauthorised return.
• Acceptance by a courier does not itself approve the return. Final eligibility is determined after reasonable inspection.
• Our verification procedures are intended to prevent fraud and protect product safety. They will not be applied to deny or delay a remedy required by law.

14. Return shipping and pickup

• If the approved claim results from our error, the seller’s error, transit damage, wrong or missing supply, or a defective, unsafe or non-conforming product, we or the responsible seller will bear the approved return or replacement shipping cost.
• For an eligible preference or size return, the customer bears the return shipping cost unless the product page or promotion states otherwise.
• Reverse pickup depends on courier serviceability. If pickup is unavailable, we may ask the customer to self-ship using a trackable service and will explain any approved reimbursement before shipment.
• The customer is responsible for securely packing a preference return. Responsibility for a defective-product return will be assessed fairly based on the product condition and instructions provided.

15. Available remedies

Depending on the circumstances and applicable law, an approved request may result in repair, replacement, exchange, resupply of a missing item, refund, price adjustment, or store credit accepted by the customer. A replacement is subject to stock and serviceability. If a required replacement is not reasonably available, we will provide an appropriate alternative remedy, including refund where required.

Refunds will not be forced into store credit where the customer is legally entitled to a monetary refund. Store credit may be offered as an optional faster resolution and will be subject to its disclosed validity and usage terms.

16. Refund method and timing

• Approved prepaid-order refunds are initiated to the original payment method wherever technically possible.
• Approved cash-on-delivery refunds are sent to verified bank-account or UPI details supplied by the customer. We will never ask for a UPI PIN, card PIN, password or OTP.
• After initiation, a refund ordinarily appears within 5–7 business days. The customer’s bank or payment provider may take longer to post the credit.
• If an approved refund cannot be returned to the original source, we will contact the customer for a lawful alternative method.
• Original shipping and COD charges are refunded when the approved claim arises from our or the seller’s error, a defective or non-conforming product, or another circumstance in which refund of those charges is required by law. They are otherwise non-refundable.
• Any approved preference-return shipping deduction will be based on the actual or disclosed reasonable cost, not a penalty.
• We will provide available refund confirmation or reference details after initiation.

17. Failed delivery, refusal and return-to-origin

If delivery fails because the address or contact details supplied were materially incorrect, the customer was unavailable after reasonable attempts, required verification was not completed, or a valid cash-on-delivery shipment was refused without an eligible reason, the order may be returned to origin. Any refund may be reduced by actual forward and return logistics costs to the extent disclosed and permitted by law.

No such deduction applies when refusal or non-acceptance is justified by visible damage, tampering, wrong shipment, material delay, seller error, safety concern or another legally protected reason. If a prepaid shipment is lost in transit or confirmed undeliverable for reasons not attributable to the customer, we will arrange a replacement or refund.

18. Fraud, abuse and fair use

We may decline a request supported by materially false information, substituted goods, altered serial or batch numbers, deliberate damage, empty-package fraud, repeated abuse, or another dishonest act. We may suspend accounts or payment methods associated with verified abuse and may preserve evidence or cooperate with lawful investigations. A fraud review will be evidence-based and will not be used to reject a genuine consumer complaint.

19. Purchases from other channels

For a purchase made from another marketplace, gym, retailer, distributor or website, submit the transactional return request to the seller shown on the invoice and follow that channel’s process. We will reasonably assist with authenticity, manufacturing, batch, warranty or safety concerns involving a genuine WTF EVRYDAY product.

20. Grievance redressal and escalation

Customer Support / Grievance Redressal
Witness the Fitness Pvt. Ltd.
A Block, Sector 9, Noida, Uttar Pradesh 201301, India
Email: store@wtfevryday.com
Phone: +91 90906 39005

We aim to acknowledge a consumer grievance within 48 hours and resolve it within 30 days of receipt, subject to the customer providing information reasonably required for investigation. If you remain dissatisfied, you may use remedies available under applicable Indian consumer-protection law, including the National Consumer Helpline or the appropriate consumer dispute redressal commission.

21. Policy updates

We may update this policy to reflect new products, operational processes or legal requirements. The version displayed at the time of purchase will ordinarily govern that order, except where a later change is required by law or is more favourable to the customer. Material changes will not be applied retrospectively to reduce an accrued consumer right.